Customer support is carried out via email, unless customers request phone support. We use Zendesk to handle inbound queries so we can track customer issues.
All communications must be channeled to firstname.lastname@example.org in order to be processed, anything outside of this will just cause delays. We can generally diagnose issues much faster, asking the right questions, to get to the bottom of any issue.
We will act as you, aiming to be polite. friendly, and to give benefit of doubt where appropriate.